1. Information about the Seller
The operational studio Amanda Toy Tattoo Parlour and the website https://www.amandatoy.com/ are owned and operated by:
SPADAFORA AMANDA
P.IVA: 01102090329
Via Giovanni Rasori, 8
20145 Milano MI – Italy
Telefono: +39 02 9920 274
Email: info [inserisci email di contatto per supporto clienti]
2. Type of Products and Services
Through our website, we offer the sale of clothing, accessories, and artworks, all created and curated with a special focus on design and high-quality craftsmanship.
In addition to physical products, the website allows online booking of tattoo sessions to be carried out at our studio in Milan. Online bookings constitute a deposit for the service, with the balance to be determined based on the complexity of the tattoo project.
3. Prices and Availability
The prices of the products are clearly indicated on the website and are expressed in Euros, inclusive of VAT (Value Added Tax) as per Italian regulations. There are no hidden additional costs; however, shipping and insurance fees may apply and will be specified at the time of purchase.
Regarding artworks, as they are unique pieces, prices may be subject to quotation upon request and vary based on size, complexity, and materials used.
Any discounts or temporary promotions will be clearly indicated and applicable only during the specified promotional period. The seller reserves the right to change prices without notice but guarantees that such changes will not affect orders that have already been confirmed.
4. Payment Methods
We accept the following payment methods:
- PayPal: secure and fast, allows payments using your PayPal balance or by linking a credit or debit card.
- Stripe: una piattaforma sicura per pagamenti con carta di credito o debito.
- Bank Transfer: banking details will be provided upon order confirmation. The order will be processed once the payment is received.
- Credit Cards: via Visa, Mastercard, American Express, and other accepted networks.
We do not apply additional fees for payments made using these methods.
5. Shipping
Shipments are handled through our partner Mail Boxes ETC (www.mbe.it), a leading company in the logistics sector, ensuring a secure and professional service.
Delivery Times
- For all products available in stock, delivery times range from 3 to 7 business days depending on the destination location.
- For artworks, due to their delicate and high-value nature, they are packed in a custom wooden crate to ensure proper protection during transport. Shipping times may vary depending on the complexity of the packaging and the creation of the crate.
Shipping Costs
Shipping costs are calculated at checkout based on the location and type of product purchased. An additional insurance option is also available, highly recommended for high-value artworks.
Shipping Areas
Currently, shipments are made across Europe. For shipping requests outside of Europe, we encourage customers to contact us directly for a personalized quote.
6. Return Policy and Right of Withdrawal
In accordance with European consumer rights regulations, customers have the right to withdraw from the purchase contract within 14 days of receiving the product, without the need to provide a reason.
Return Conditions
- The product must be intact, unused, and returned in its original packaging.
- In case of products damaged by the courier, it is recommended to accept the shipment with reservation and contact us immediately to handle the claim with the shipping service.
Esclusion
The right of withdrawal does not apply to:
- Customized or made-to-order products, such as certain artworks.
- Services already performed, such as tattoo sessions, if the service has already begun before the end of the withdrawal period.
Return Procedure
To initiate the return procedure, the customer must send a written communication to info@amandatoy.com, stating the order number and the reasons for the return (if applicable). Once eligibility is confirmed, return instructions will be provided via email.
The return shipping costs are the responsibility of the customer. A refund will be issued once the product is received and verified.
7. Limitation of Liability
We assume no responsibility for delays or non-fulfillment due to circumstances beyond our control, such as force majeure events, strikes, or issues related to couriers.
Additionally, we are not responsible for any indirect damages, loss of profits, or other losses resulting from the misuse of the products sold or delays in delivery, except in cases provided by law.
8. Terms of Use of the Website
The website https://www.amandatoy.com/ is accessible to everyone and does not have an age limit for browsing. However, to make a purchase, you must be at least 18 years old or, if under 18, be accompanied by a legal guardian.
The website offers secure and up-to-date e-commerce features, but we cannot guarantee the complete absence of interruptions or errors in the service.
9. Jurisdiction and Applicable Law
Any disputes that may arise in relation to the Terms and Conditions of Sale, the use of the website, or sales contracts will be subject to the exclusive jurisdiction of the Court of Milan and will be governed by Italian law.
10. Privacy and Data Protection
Protecting the privacy of our customers is of utmost importance to us. The processing of personal data is carried out in accordance with EU Regulation 2016/679 (GDPR). The data collected during the purchase process will be used exclusively for order management purposes and will not be shared with third parties without the explicit consent of the customer.
For further details, please refer to our Privacy Policy and Cookie Policy.
